Policies & Procedures
What to expect when you are injured
Spooner Medical Administrators, Inc. is the company that your employer selected to help with their workers' compensation claims. Our services include case management, prior authorization of medical treatment and payment of medical bills. Below are important items to keep in mind about the workers' compensation process.
Choosing a Medical Provider
Spooner Medical Administrators, Inc. works with excellent Ohio Bureau of Workers' Compensation (BWC) certified doctors who share the goal of providing quality medical treatment and returning workers to the job safely. If needed, we can assist you with finding a doctor. Telephone referrals will be available from Spooner Medical Administrators, Inc. during office hours: Weekdays 8:00 AM - 5:00 PM. If you would like to search for a provider in our network or if you want a copy of our provider directory, then click here. You may seek care from:
Payment of Medical Bills
You are not required to pay the doctor for approved treatment for your allowed workers' compensation claim. Keep in mind that only the BWC can determine whether or not your workers' compensation claim is allowed and for what medical conditions. Spooner Medical Administrators, Inc. cannot pay your medical bills until this decision is made by the BWC. If you have paid for medical services out of your own pocket for a BWC certified provider for an allowed workers' compensation claim, then you can apply for reimbursement by sending the bill and proof of payment to Spooner Medical Administrators, Inc.
The Role of Employees in a Return to Work Program
Your role is to report an injury to your supervisor immediately and be treated by a BWC certified provider. You should also work with Spooner Medical Administrators, Inc. to make sure your claim is managed correctly and you return to work quickly and safely.
The Role of Spooner Medical Administrators
Spooner Medical Administrators, Inc. is a managed care organization authorized by the BWC to provide employees with medical management services. Our services include case management, prior authorization of medical treatment and payment of medical bills. Contact Spooner Medical Administrators, Inc. with any question you have about your claim or the workers' compensation process.
Spooner Medical Administrators, Inc. | 28301 Ranney Parkway | Westlake, Oh 44145 | Main: 440.899.2400 | Toll-Free: 800.542.9479 | Fax: 440.899.2411